DELIVERY CONDITIONS SUBSCRIPTIONS AND SINGLE EDITIONS
1.1 These terms of delivery apply to all subscription agreements relating to:
1.2 A subscription includes either the delivery of a magazine published by TPK for the agreed term or a single edition, or the delivery of a digital service offered by TPK for the agreed term.
1.3 By entering into a subscription supplied by TPK, the subscriber is deemed to accept these terms and conditions.
1.4 TPK guarantees that the delivered subscription corresponds to the Agreement and meets the specifications stated in the offer.
1.5 The provisions of these general terms and conditions may only be deviated from if expressly agreed upon in writing; in that case, the other provisions of these general terms and conditions shall remain in full force and effect.
1.6 The subscriber must be at least 18 years of age.
1.7 TPK is entitled at any time, for whatever reason, to discontinue publication of the magazine or digital service for which the subscription has been entered into. If so, it shall not be obliged to make any further delivery after discontinuation. In such case, the subscriber is entitled to a partial refund of the prepaid subscription fee.
1.8 These terms of delivery of TPK are available free of charge on request from:
TPK Media & Events B.V.
Customer Service
Heidestraat 149
6114 AC SUSTEREN
By phone on +31 (0)46 481 86 00, local rate, Monday to Friday from 09:00 - 17:00. Or via the contact form on the customer service page.
1.9 TPK reserves the right to make changes to these terms and conditions. Therefore, please check these terms and conditions regularly.
New subscriptions
2.1 New subscriptions can start at any time.
Right of withdrawal
3.1 The subscriber has the option to withdraw from the agreement without giving reasons within a period of 14 days after receiving the first magazine as part of the subscription (the withdrawal period).
3.2 The Subscriber may exercise the right of withdrawal by contacting TPK's customer service department (see contact details above under 1.8) within the period specified under 3.1 above, indicating that the Subscriber wishes to exercise the right of withdrawal. If the Subscriber proceeds to revoke the Agreement, he will receive a confirmation of this by email or post.
3.3 If the subscriber wishes to exercise his right of withdrawal, he must also return or hand over the magazines already received within 14 days from the day on which the withdrawal is invoked to TPK & Events B.V., Heidestraat 149, 6114 AC Susteren. The costs for return shipment shall be borne by the subscriber and are estimated at a maximum of €8 (in case of postal or parcel delivery by PostNL).
3.4 In the event that the subscriber exercises his right of withdrawal, the purchase price already paid by him will be returned within 14 days, whereby we reserve the right to wait with reimbursement until we have received the goods back, or have received proof of return of the goods.
3.5 In the case of a subscription to digital services of TPK, the subscriber has no right of revocation.
Duration and termination of the subscription
4.1 A subscription is entered into for the specified period and thereafter - unless notice of termination is given - is automatically renewed for the duration of one year each time, unless otherwise stated in the offer. The subscription can only be terminated at the end of the agreed subscription term, whereby the subscriber must inform TPK of the termination no later than one month before the expiry of the subscription term. This can be done in writing, by email or via the contact form on the customer service page.
4.2 Information about the duration of your subscription can be obtained from TPK's customer service via mail, telephone, e-mail and via the contact form on the customer service page. Contact details are also listed in the colophon of the magazine or website (in the case of a digital service).
Payment of subscription fee and method of payment
5.1 Payment of the subscription fee, in the case of a subscription to a magazine, should be made prior to the subscription period by a method accepted by the subscriber when entering into the subscription (iDeal, Sofort, credit card, bancontact). When paying by credit card, the amount will be debited immediately from the card specified by subscriber. The payment terms that apply when renewing the subscription can be found in the colophon or service page of the magazine. Subscription prices can also be found in the colophon or on the magazine's service page. Or, in the case of a digital service, on the relevant website. Payment of the subscription fee must be made prior to the subscription period, the subscriber will receive an invoice for payment of the subscription fee upon renewal.
5.2 In the event of late payment due to, inter alia, reversal of debited amounts or due to an insufficient balance on the specified account, reminder fees will be charged. If payment of the subscription is not received even after a reminder, TPK is entitled to unilaterally terminate the subscription with immediate effect as well as claim any damages and arrears.
5.3 All subscription prices are in euros and exclusive of VAT.
5.4 TPK reserves the right to change the subscription price during the term of the subscription. A change in the subscription price will be published in the colophon of the relevant magazine no later than four weeks before it takes effect, in the case of a magazine subscription, and in the case of a subscription to a digital service via the website offering the relevant digital service.
Delivery
6.1 TPK's magazines are delivered in the Netherlands via post.nl. If the magazine has not arrived or arrived damaged, the subscriber can contact customer service about it, for more information see the customer service page.
6.2 In order to ensure uninterrupted continuation of delivery, address changes must be notified by mail or post or via the contact form on the customer service page no later than three weeks prior to the move date.
Privacy and Personal Data Protection Act
7.1 TPK is responsible for processing customer data collected when entering into new subscriptions, among other things, for the purpose of:
i) being able to execute the agreement between TPK and the subscriber;
ii) keeping records of all subscribers;
iii) making relevant offers from TPK; and
iv) making relevant offers from carefully selected third parties (advertisers).
7.2 TPK respects the privacy of its subscribers.
7.3 The subscriber acknowledges having been informed of the collection and provision of their personal data and the uses to which it may be put, and the subscriber agrees to TPK's privacy and cookie policy.
Complaints
8.1 The subscriber should report complaints to TPK as soon as possible after their occurrence using the contact details mentioned in article 1.8 of these terms and conditions. TPK will consider the complaint and send notice to the subscriber no later than two weeks. If no solution is reached, the subscriber can use the ODR platform (Online Dispute Resolution) of the European Commission for the out-of-court mediation of a dispute at http://ec.europa.eu/consumers/odr.
Liability
9.1 TPK shall only be liable for damages suffered by the subscriber if such damages are attributable to TPK or if they are at TPK's risk under statutory provisions.
9.2 TPK shall not be liable for any damage resulting from the use by the subscriber of any service or article provided by TPK, unless TPK is liable under the provisions on product liability referred to in Article 6:185 et seq. of the Civil Code.
9.3 TPK shall not be liable for any damage if it is caused by a failure resulting from Force Majeure. Force majeure shall exist if the failure is the result of circumstances beyond TPK's control, which shall in any event include: War or situations similar thereto, riot, sabotage, boycott, strike, occupation, blockade, illness of TPK's personnel, failure of TPK's suppliers and/or carriers, governmental measures (including a foreign government) such as a transport, import, or production ban, natural disasters, inclement weather, lightning strike, fire, explosion, and release of hazardous substances or gases. None of the above shall apply in the event of intent and/or gross negligence on the part of TPK.
9.4 Subscriber must prove intent or gross negligence on the part of TPK.
9.5 Subscriber shall not be permitted to set off any alleged claim for damages against any amount owed to TPK by Subscriber.
9.6 The subscription terms, including subscription prices are subject to obvious printing and typographical errors.
Other provisions
10.1 These General Terms and Conditions are governed exclusively by Dutch law. If any provision of these General Terms and Conditions is found to be invalid, the other provisions shall remain in full force and effect. The invalid provision will then be replaced by a valid provision that is as close as possible to the intention of the invalid provision.
10.2 These General Terms and Conditions shall take effect from 01-09-2022. As of that date, previously published Terms of Delivery will expire.
CONTACT
DPK Floral Magazine
is published by
TPK Media & Events BV
Netherlands
+31 46 481 86 00
mail@dpkfloralmagazine.com
Chamber of Commerce 59599081
VAT NL853562672B01
© TPK Media & Events BV 2025. All rights reserved.